Shades Of Dusk Products & Services

Repair Services

Regular - Priority - Express
(Subject to normal Business Hours)
Gold Support Client - Remote Support
(Available 24/7)

On-Site Repair

Remote Repair

Network Troubleshooting and Repair

Diagnostics

Optimization

Hardware Repair

Advanced Diagnostic, Repair & Prevention

Restore CD Creation

Software Troubleshooting and Repair

Virus and Worm Removal

Spyware Removal

Data Recovery

Reporting Services

Regular - Priority - Express
(Subject to normal Business Hours)
Gold Support Client
(Available after normal business hours upon request)

Reporting Consultation & Training

Cognos Business Intelligence Report Writing

Cognos Scheduler Setup

Cognos Power Play Report Writing

Cognos Power Play Cube Creation

Cognos Reporting Catalog Creation

Consulting Services

Regular - Priority - Express
(Subject to normal Business Hours)
Gold Support Client
(Available after normal business hours upon request)

Networking Consultation

Hardware / Infastructure Consultation

Software / Enviroment Consultation

Security Consultation

Implementation Services

Regular - Priority - Express
(Subject to normal Business Hours)

Gold Support Client
(Available after normal business hours upon request)

Network Installation
Hardware Install
ISP Setup & Troubleshooting
Add Device to Existing Network
Implement Security
Software Install & Troubleshooting
Operating System Install
One Time Data Backup
Data Backup System
Network Cabling
Advanced PC/Server Set Up & Configuration
VPN Installation
Software Service/Install
Hardware System Install (peripheral)
Data Transfer / Migration
Server Monitoring Service

Support Services

Gold Support Protection

20 Hours of on-call Support
20 Hours of Consulting
20 Hours Training
20 Hours Implementation
40 Hours of Remote Support
Additional Services at reduced rates